About us
Patient, practical and on your side
Banking, the GP, shopping, bills, even staying in touch: so much of everyday life has moved to websites and apps, often faster than people were ready for. Avoiding them gets harder every year. Idie Digital Guide guides people through it, one-to-one and at their own pace, until they feel confident, because nobody should be left behind or taken advantage of.
Our promises to you
Every Idie Guide is DBS checked and trained by us, and keeps the same nine promises.
- We will never ask for your passwords, PINs or security codes. You type them in yourself. If anyone says they are from Idie Digital Guide and asks for them, it is not us.
- We will never touch your money. No payments, bank transfers or shopping on your behalf.
- We will never accept gifts, tips, loans or cash. A cup of tea is lovely. Anything else we will kindly refuse.
- We will always show you our ID when we arrive.
- We will always explain what we are doing and ask you before we change anything.
- We will only help you remotely when you say yes, and only while you watch.
- We will only tell your family about our visits if you agree.
- We will always be patient. No question is silly, and we will show you as many times as you like.
- If we are ever worried that you are at risk, we will talk to you, and may contact people who can help.
If anyone says they're from Idie Digital Guide and asks for a password, a code or money, it isn't us. Hang up and call us on the number you know.